cloud thought

by Staff Reports • @IBMinsights

IBM and Portico Consultancy offer new cloud services

Published June 10, 2015


With an eye toward more engaging customer experiences, IBM and Dutch firm Portico Consultancy this week revealed new cloud services to help businesses build, test, and deploy applications.

According to an announcement, the new IBM Digital Experience on Cloud user experience platform provides companies with a fully-managed cloud service for delivering omni-channel digital experiences to engage customers, partners, and employees.

IBM believes that, with mobile access from every device, integrated social capabilities, and the need to analyze data from the Internet of Things to make decisions, companies are looking for faster ways to create better customer experiences.

“Our customers are telling us they need more functionality in digital experience software delivered in the cloud today,” says Dennis Rot, Founder and Director of Portico Consultancy. “Businesses want configurable software that integrates with existing IT infrastructure and new applications to power their consumer, partner, and employee portals without having to worry about installation, configuration, and maintenance. They want to change customer applications on the fly, and have them work on any platform, especially mobile.”

The new IBM Digital Experience on Cloud is a fully managed cloud service running on IBM SoftLayer. The purpose of the single environment offering is to give customers a low-cost, entry level solution to start movement to the cloud with a private, dedicated, secure, reliable solution.

As customers grow, the IBM Digital Experience on Cloud, a dual environment offer, provides a dedicated environment for content authors to maximize their productivity and optimizes the content delivery environment for responsiveness to site visitors. Powerful integration and modern development tools help to accelerate time-to-value, providing role-based editing capabilities and authoring and rendering of more targeted, contextual content.

This managed private cloud solution provides a dedicated compute, storage, and network infrastructure, with capabilities to integrate with systems of record using IBM Digital Data Connector and script portlets. IBM Digital Experience Plus on Cloud extends the rich advantages of Digital Experience on Cloud with enhanced integration capabilities and increased functionality.

“Either dedicated or shared, IBM has the digital platform in the cloud on IBM SoftLayer for a client’s omni-channel needs,” says Marie Wieck, General Manager, IBM Software. “The collaboration with Portico shows how companies can use an agile software environment in the cloud to better serve users, enter new markets and test-drive new ideas before taking them to customers.”

“There is a digital disruption driven by the market forces of mobile, cloud, and social engagement, where businesses worldwide are working to revolutionize the interactions they have with their customers,” says an IBM spokesperson. “Based on portal software, businesses can deliver engaging, differentiated, and personalized digital experiences across multiple channels via the cloud and based on analyzing data of current customer needs, past interactions, and future interest—on any device.

“As key partners, Portico and IBM are collaborating to expand a unique SaaS ecosystem where IBM Business Partners and smaller businesses can use the cloud to power their own unique applications on top of a trusted platform.”



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